According to the APCO ANS 3.102.2-2017 standard, what is one of the supervisor's functions?

One of the primary functions of a supervisor, as outlined in the APCO ANS 3.102.2-2017 standard, is managing daily operations. This involves overseeing the workflow, ensuring that the communication center runs smoothly, and making real-time decisions that affect the efficiency and effectiveness of the team. Effective management of daily operations ensures that the communication needs of the public and emergency responders are met promptly and accurately. The role encompasses monitoring performance, addressing issues as they arise, and coordinating team efforts to maintain high standards of operation.

While conducting employee evaluations, budget planning, and supplier management are also important tasks within a supervisory role, managing daily operations is fundamental to maintaining the overall function and performance of the communication center.