Describe the role of a Comm Center Supervisor during critical incidents.

The role of a Comm Center Supervisor during critical incidents is primarily centered around coordination and effective communication. In such high-stress situations, the supervisor is responsible for ensuring that resources, including personnel and equipment, are optimally utilized to address the incident. This includes directing the flow of information between various teams and agencies, which is essential for a coordinated response.

The supervisor provides guidance to dispatchers and other frontline staff, helping them prioritize tasks, make decisions under pressure, and maintain situational awareness. This enables a more effective response to emergencies, as well-organized communication can greatly impact the outcomes of critical events. By ensuring clarity and direction, the Comm Center Supervisor plays a crucial role in crisis management, aiming to enhance both the safety of responders and the public.