What are used to assess performance and evaluate the effectiveness of operations and technology?

The correct choice is standards. Standards are established criteria that serve as a baseline for measuring the performance and effectiveness of operations and technology within an organization. They provide a framework against which actual performance can be compared, allowing organizations to identify areas for improvement, ensure compliance, and maintain quality.

Standards often encompass regulatory requirements, industry best practices, and organizational policies, making them essential for evaluating how well operations and technology are functioning. When organizations adhere to established standards, they can ensure consistency and reliability in service delivery, which is crucial for maintaining operational efficiency and effectiveness.

While metrics often relate to specific measurements and benchmarks can provide comparative data points, standards represent the expected level of quality and performance that all efforts should strive to meet. This foundational level of expectation is critical for any assessment of operation and technology effectiveness.