What should a supervisor do when a dispatcher shows signs of stress or burnout?

When a dispatcher shows signs of stress or burnout, it is crucial for a supervisor to provide support and offer mental health resources. Supporting employees in a stressful environment is essential for their well-being and for maintaining the overall effectiveness of the team. By acknowledging the signs of stress and offering appropriate resources, such as access to counseling or stress management programs, the supervisor not only helps the dispatcher cope with their situation but also fosters a healthier work environment. This approach demonstrates that the organization values the mental health of its employees, which can lead to improved morale and job satisfaction, ultimately resulting in better performance and service to the community.

Other options, such as increasing workload or ignoring signs of stress, can exacerbate the situation and lead to higher turnover rates, reduced employee engagement, and negative impacts on overall team dynamics. Removing a dispatcher from duties permanently is also a drastic measure that may not address the root cause of the stress and would likely be seen as punitive rather than supportive.