Which strategy helps to enhance dispatcher resilience?

Promoting work-life balance is a crucial strategy for enhancing dispatcher resilience. A healthy work-life balance allows individuals to recharge both physically and mentally, which is essential in high-stress environments like dispatch centers. By ensuring that dispatchers have adequate time for personal activities, family, and self-care, organizations can help prevent burnout and reduce stress levels. This balance contributes to improved job satisfaction, stability, and overall well-being, enabling dispatchers to perform effectively under pressure.

In contrast, options that involve overtime, limiting mental health resources, or increasing workload without support would likely exacerbate stress and lead to burnout. These practices fail to provide the recovery time and mental support that dispatchers need, thereby undermining their resilience in challenging situations.